BT blocking all our emails.

[Rob_D]

Hi all,

 

Our parent emails sent through Operoo and MS forms auto responses to parents with BT email addresses are all being blocked as spam (apparently this wasn't the case last week).

Is anyone else having similar issues? Or does anyone know what we might be able to do about this?

 

Thanks!

[paulkerton]

Do you have your DMARC, SPD and DKIM set up?

[LukeRowberry]

Yes, this sounds like your emails are failing their dmarc policy. There are tools online where you can check your domain to see if it has dkim/spf enabled.

[Rob_D]

I'll have a look around, but I'll be really disappointed if our parent email system doesn't have this set up.

[andy_b]

I'll have a look around, but I'll be really disappointed if our parent email system doesn't have this set up.

 

If they are trying to impersonate you (i.e. send email as if they came from your domain) they need you to setup some DKIM records else the emails will get flagged as spam.

[old_n07]

Check you domain using the super tool on MXToolbox - https://mxtoolbox.com/SuperTool.aspx

 

You can check DMARC, DKIM, SPF and Black lists entries amongst others