contink Posted June 21, 2008 Posted June 21, 2008 This is for anyone who is considering getting a Bewan PCI modem from ebay for their smoothwall box... This seller isn't responding to any support requests despite the modem being faulty or unfit for use with the Smoothwall system (despite being advertised as such). eBay UK Shop - Eos Communications Ltd: ADSL Routers, SIP VoIP Solutions, Antennas Stupidly I gave feedback on the packaging and speed of delivery before I got a chance to actually try it out... Ah well, lesson learned.
tom_newton Posted June 23, 2008 Posted June 23, 2008 We used to deal with these guys direct when we re-sold the bewan, and in fact, now we just ask our customers to buy from them, though not via ebay, as the extra cost we have to pass on (2x shipping, accounting overhead, etc.) adds too much. We obviously used to buy in some bulk, but never had any problems with RMA. PM me the seller's details you have and I will see if i can supply any extra info.
contink Posted June 23, 2008 Author Posted June 23, 2008 Cheers Tom... I've yet to check my email since 8am this morning but as yet I've had no response from them and because I'd already posted positive feedback on packing & delivery time I suspect they just aren't bothered. I'll PM you later when I get a chance though..
contink Posted June 23, 2008 Author Posted June 23, 2008 Well, I got an email response today, not sure if that's because you gave them a nudge or not... Either way, waiting to see where we get with this.. Cheers
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