INC0090650 - Multiple Off-Net (Leased Line Virgin Media) circuits down

[MYK-IT]

Posted, in case others who have VMB as their ISP are experiencing internet outage issues this morning. We are affected, but thankfully have a secondary ISP.

 

Description: Major Incident - INC0090650 - Multiple Off-Net (Leased Line Virgin Media) circuits down

 

Current Impact: Complete loss of service to x80 leased lines

 

Our Technical Service Centre have identified a loss of service to a number of Leased Line services traversing the Virgin Media estate. An incident has been raised to Virgin Media and preliminary escalations have been placed into them to understand the impact and recovery plan by the Major Incident Manager.

 

• P1 raised

• MIM engaged

• MI process invoked

• Incident raised with Virgin Media

• Initial Escalation placed into Virgin Media

 

Current Action Plan:

 

Virgin Media to conduct initial investigations and provide feedback to CItyFibre's Major Incident Team.