Chromebook won't accept student passwords

[tadcooke]

We've got 16 Chromebooks set up as managed/provisions on the school's Workspace, I can sign into them with my staff account and my test student account but if students try to log in it says their password is wrong? I have logged this with Google to see if they can advise but they're taking a long time so I thought I'd check with the experts on here as well! Any ideas?

 

All the students use Google Classroom on a daily basis so I know their Google accounts work...

[Andrew_C]

All pupils? Or just those who might have used one of those characters that move about depending on locale of the keyboard? ie " and @

[tadcooke]

No it seems to be all students, they only have lower case, upper case and numbers in their passwords...

[3s-gtech]

Do you have staff and students in separate OUs in GW? Do you have a restriction set on which users can logon in the device settings in GW ("sign-in restriction")? Edited November 12, 2021 by 3s-gtech

[tadcooke]

Yes staff and students are in different OUs (it's fairly basic at the moment, just one for all staff and another for all students). I thought this might be an issue so put my student test account into the Students OU, same thing happens, I can sign in with the test account but none of the actual student accounts!

[3s-gtech]

Sign-in restrictions are per user - did you go through and add staff to this specifically?

[tadcooke]

I don't think so - do you know where they are set? I've searched the Admin Centre and can't find anything like that?

[3s-gtech]

The setting is literally called 'Sign-in restriction', under Devices, Chrome, Settings and Device Settings. It's under the Sign-in settings category.

 

Have you also checked to see if a student user can correctly sign into GW on a PC?

[tadcooke]

Thanks for your help, it wasn't sign in restriction it was a SSO SAML issue - enabled that and they can now sign on! New issue is the local password it asks for, which I think has been addressed in another post somewhere so I'll go have a look for that!