Loom Desktop not showing

[steveg]

I have a teacher isolating at the moment, they are going to create Loom videos. They are using the desktop version of Loom, which was running fine for the first 3 videos, now when they run it, it doesn't load. Task manager shows 3 Loom processes running, but we cannot see the program. If I right click and run as administrator it does seem to load, but this shouldn't be necessary and I don't want to give them admin rights (would also need the laptop back on site to do this)

 

Have tried the obvious remove and re-install, temp disabled virus checker but still same issue.

 

They ideally want the features of the desktop app rather than running the Chrome plugin