Parentmail refunds not working

[Sheridan]

We've seen a recent issue when refunds are being processed by our admin team in Parentmail - they go through the process of adding a refund, and then see the green 'success' message to say it may take a few minutes to update. Then the spinning "Please wait" message hangs for a minute two and the page goes into the Chrome 'page not responding' status. The refund isn't applied either.

 

Parentmail say to clear cookies (ok, did that and as expected no change) and we have the whole parentmail.co.uk domain whitelisted/https inspection excepted on our smoothwall so I can't see any other reason why it would do this - it does the same in Edge as well as Chrome.

 

Anyone using Parentmail seen this issues, as PM themselves have just said its a fault at our end, without giving us any hints as to why!

[paulellam]

Did this get resolved?

[Sheridan]

No, our finance team just arrived to refund directly instead, by cheque I believe