Lightspeed Relay - Slow

[mattysmith80]

Good afternoon, I am looking to speak to other Lightspeed Relay customers out there.

 

We are having an issue where when having the lightspeed agent on a windows PC it cripples the internet speed / access. Just wondered if any other lightspeed relay customers have had a similar issue ?

 

We also run Senso on the same machines and im wondering if the two are battling with each other.

 

Thanks in advance

[Lightspeed_Liam]

Hi, we have seen instances of Senso conflicting with Filter so that is most likely the issue. Are you able to DM me your contact details and I can get a case raised to help you resolve this.

 

Thanks!

[runcmd]

Got a lot of angry users here. Lightspeed has totally blocked internet connections on our Windows devices. Unsurprisingly when Relay Smart agent is uninstalled internet connectivity is fully restored.

[sister_annex]

Got a lot of angry users here. Lightspeed has totally blocked internet connections on our Windows devices. Unsurprisingly when Relay Smart agent is uninstalled internet connectivity is fully restored.

 

Which version of the agent do you have running on your machines? We have had no reported issues onsite today at all.

[Lightspeed_Liam]

Got a lot of angry users here. Lightspeed has totally blocked internet connections on our Windows devices. Unsurprisingly when Relay Smart agent is uninstalled internet connectivity is fully restored.

 

Sorry to hear that you're having issues with your setup. Can you send me over your information and I'll make sure this is looked into immediately?

Thanks!

[runcmd]

Someone from Lightspeed support was looking at this then they totally ignored my last three emails.

[ChrisSpinkSecurly]

I'd recommend taking a look at Securly for Filtering. It is great for safeguarding leads with simplified reports and live email alerts for any flagged events. No client needs to be installed. https://www.securly.com/filter - Extension can be pushed to Edge and Chrome, SmartPac and DNS. It also has a great parent app for filtering at home on school owned devices.

[mattysmith80]

the resolution to this was that Senso had made an update to the their platform that used the same ports as Lightspeed in "Error"... which is why having both on the system was crippling things...

[kristopherking2]

Hi,

What did Senso do to fix this? We have a similar issue with it affecting our web filter.

[mattysmith80]

This is what they reported in Oct last year when we had the issue

 

 

[deano3693]

Hi,

 

We are also having this issue having just moved over to Senso - the lightspeed agent is in a continual restarting cycle every 10-15 seconds rendering the internet useless. We've reached out to both Lightspeed and Senso but are not getting very far - if anyone has any pearls of wisdom please let me know.

 

Removing the lightspeed agent resolves the issue - it looks like from the logs that it's conflicting on a couple of ports causing the agent to restart.