[21h1] Win 10 store apps crashing print queue

[munkey]

Hi All,

 

We run a small print setup using the classic print server and GP to deploy network printers. When printing from Windows store apps (such as Photos, Snip & Sketch etc) the print queue gets jammed and the print spool files need to be manually deleted from the server so people can continue printing.

 

I've tried updating the Ricoh PCL6 v4 drivers to the latest version and even installed directly on the machine as a test, this made no odds. I then tried installing the Ricoh print driver utility (also a Windows store app) - this didn't jam the print queue but the document failed to print all together.

 

As far as I can tell the Windows store apps don't use the system print driver but some Microsoft generic thing which not only lacks many printing features it doesn't even work. Is there any way of making the store apps use system print drivers, or any workaround?

 

Thanks

[tmoon-mint]

Do you use authentication on your Ricoh copier? I found that turning this off resolved the issue.

[munkey]

We use the locked print functionality but no directory integration, if that's the same thing - I'll have a play with locked print disabled at some point and see how I get on.

 

Unfortunately this is a requirement as the printers are few and far between so can be located several floors away, if there are sensitive documents being printed students could easily wonder off with it.