HP hate domestic devices.

[chazzy2501]

wow! I was doing someone a favour as their new (ish) 10th gen i7 laptop a 15s-fq1006na was periodically declaring it has no hard disk installed when turning on. (even though its an NVME)

 

No data loss, no windows complaints and resetting the laptop makes the issue go away... This I thought sounded like a firmware addressable issue.. well f me.

 

When you find the support page for the laptop and go to drivers you have a single option..."order driver media" No Drivers to download, No firmware, no firmware history. yikes!

 

I'm used to the probook experience (where a new firmware is usually available even if the device is 7 years old) and I've recommended HP laptops on my experience with those business products. urk.

 

But wow the domestic products look similar but are a second class device as far as HP is concerned. (out the factory, out of mind)

 

 

 

 

side note: I did look on the western digital website to looks for firmware for the drive but it is up to date.

Edited September 29, 2021 by chazzy2501

[nadeem]

Did you try the HP Support Assistant on the laptop?