Spiceworks - New user emails

[bluehobbit]

Hello, anyone out there use Spiceworks?

The powers that be have given out our tech support email address and we are now being boarded with people emailing us they then receive an auto reply from Spiceworks that says thi

 

> > A new helpdesk account has been made for you with this email address. In

> > order to use the helpdesk portal, you'll need to confirm your account by

> > setting a password. You can do so using the link below:

 

and then gives them a link which the users try to click on>it doesn't work and then they log another ticket saying they can't use the link.

 

I'm sure it should be dead easy to turn this off but does anyone know where?

We just allow the students to email the helpdesk but this auto reply is causing us some grief so it would be nice to turn it off.

 

Thanks

[nadeem]

Its been a while since I've used Spiceworks, but if I said it'll be something like an advanced setting and email notification template (from memory) does that help at all?