Jaan Posted August 31, 2021 Posted August 31, 2021 Hi all, had this issue on site over the past few days. thought it was a web filtering issue our end so didn't think there was an issue with bromcom. However, i'm off site at the mo on a totally standalone computer. Accessing docs.bromcom.com is intermit where it eventually times out. Anybody else having this...... just seem to be having lots go wrong at the moment so a little blinkered. Bromcom service status is fine. Sometime it loads after a little delay, but most times i just get a time out "ERR_CONNECTION_CLOSED" message Anybody else?
SpaceInvader83 Posted August 31, 2021 Posted August 31, 2021 Seems ok for me right now but I was only flicking through a few pages!
ajp233 Posted September 1, 2021 Posted September 1, 2021 Been experiencing the same issues @Jaan.....it was especially problematic yesterday. However, it has loaded first time this morning.
Jaan Posted September 1, 2021 Author Posted September 1, 2021 Been experiencing the same issues @Jaan.....it was especially problematic yesterday. However, it has loaded first time this morning. Oh really thought it was just me going mad..... we go live very soon and i suspect the staff will need access to this URl as its a valuable resource. Bromcom support...... is the load on this server ok? Guess you have a lot of people accessing it?
Bromcom_Support_2 Posted September 1, 2021 Posted September 1, 2021 Hi all Please accept my apologies for the issues yourselves and your colleagues have experienced accessing the Help Centre. We are aware of issues and have made changes throughout August, including increasing resources. Yesterday and this morning we made further changes in response to the reports yesterday. This morning several customers have reported that the site is now available, but they have had to clear their cache on each page, to remove the previous error messages. The next time you try to access the Help centre, please clear your browser cache as you go (Control & F5) and this should correct the issue. If the issue persists, please contact the Bromcom Helpdesk and we can investigate further. Kind regards, Bromcom Support 1
Jaan Posted September 1, 2021 Author Posted September 1, 2021 Can i recommend that you add this to the "Status page". would have stopped a lot of confusion... https://status.bromcomcloud.com/
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