[bromcom] Anybody else unable to "view" students this morning

[Jaan]

We're not able to see any student details this morning (even as admin) service status reports fine, tried off domain via a independent HOTSPOT with a different user account.

 

Anybody Else having this issue?

 

I can see staff fine, just students......

[Bromcom_Support_2]

Hi Jaan

 

I have checked with the team and they believe it may be down to you not having your new Academic Year set up.

 

Could you please confirm if you have setup the 21/22 Academic Year within Config>Curriculum>Academic Years?

 

Kind regards,

Mem

[Jaan]

Excellent thank you i suspect this is the issue, i'll have a chat with the staff. we're going live with bromcom from sept.

 

With just been given access to the support module (20mins ago) so should be able to get answer from there now

 

thanks

[Jaan]

Hi Jaan

 

I have checked with the team and they believe it may be down to you not having your new Academic Year set up.

 

Could you please confirm if you have setup the 21/22 Academic Year within Config>Curriculum>Academic Years?

 

Kind regards,

Mem

 

Am i able to PM you i'm still not able to see "students".

 

thanks

[Bromcom_Support_2]

Hi Jaan

 

Yes please feel free and I can assist

 

Kind regards,

Mem

[Jaan]

Hi Jaan

 

Yes please feel free and I can assist

 

Kind regards,

Mem

 

PM sent