Profile Manager

[Tinribs]

Does anyone know where I can get decent help for a PM issue I'm having?

Just upgraded our server hardware (mac) and OS. Running Big Sur on the server and Catalina on our clients. Using PM to set restrictions etc. Have 43 Macs. All bar five are working fine. The five that aren't simply refuse to pick up/receive the settings configs from the groups they are in.

This is an excerpt of an email I have sent to my Mac guy (who is not available atm) explaining what I have tried:

DNS is correct on all of them - they can ping both IP and DNS names for the server and their own names

They have all been rebuilt at least twice. .

They are added to PM and have the trust and Remote Management profile/certs installed.

I have manually removed and re-added these more times than I can count.

If I look at a working Mac (one with the settings applied) I can see all the relevant settings from each group appearing in the profiles section.

For those not working there are no settings profiles appearing.

I have even gone as far as to physically change known working network cables etc to try and troubleshoot..

I have also tried to manually download and installed the settings via the download option in Profile Manager.

For most of these settings the download button is greyed out, so this doesn't work anyway but there is one setting that allows downloads. Problem is when I try to install the setting, I get an error message: This profile must originate from a user approved MDM server

 

Getting desperate now... I have done some googling and I see mentions of PHP logs and APNS logs but I have neither of those on the server despite turning on the APNS bit using commands found on the web.. I really don't know enough about Macs to take this any further so if there's anyone out there with any insight or who can direct me to someone who may know something please respond!!!

[Brimstone]

Unfortunately there's very little support for PM, try below or AntonioRocco

 

https://krypted.com/old-guides/el-capitan-server/

 

https://www.macadmin.info

 

 

The best thing long term is ditch PM and buy into a proper MDM solution, macOS Server and PM are just proof of concept products.

[MatthewL]

Stupid question but have you physically swapped a working one for a working on using a known working cable and point? I've seen stranger things but worth a go?

[Tinribs]

Absolutely - moved network points, changed cables. Put a working PC in the place of a not working PC.... Those that do not pick up the settings refuse to and those that do still do

[Brimstone]

Does anyone know where I can get decent help for a PM issue I'm having?

Just upgraded our server hardware (mac) and OS. Running Big Sur on the server and Catalina on our clients. Using PM to set restrictions etc. Have 43 Macs. All bar five are working fine. The five that aren't simply refuse to pick up/receive the settings configs from the groups they are in.

This is an excerpt of an email I have sent to my Mac guy (who is not available atm) explaining what I have tried:

DNS is correct on all of them - they can ping both IP and DNS names for the server and their own names

They have all been rebuilt at least twice. .

They are added to PM and have the trust and Remote Management profile/certs installed.

I have manually removed and re-added these more times than I can count.

If I look at a working Mac (one with the settings applied) I can see all the relevant settings from each group appearing in the profiles section.

For those not working there are no settings profiles appearing.

I have even gone as far as to physically change known working network cables etc to try and troubleshoot..

I have also tried to manually download and installed the settings via the download option in Profile Manager.

For most of these settings the download button is greyed out, so this doesn't work anyway but there is one setting that allows downloads. Problem is when I try to install the setting, I get an error message: This profile must originate from a user approved MDM server

 

Getting desperate now... I have done some googling and I see mentions of PHP logs and APNS logs but I have neither of those on the server despite turning on the APNS bit using commands found on the web.. I really don't know enough about Macs to take this any further so if there's anyone out there with any insight or who can direct me to someone who may know something please respond!!!

One question has risen it's head, are these Macs in Apple School Manager?

[Tinribs]

Nope - don't use it

[Brimstone]

Let me guess you are using .local for macOS Server as well?

[Tinribs]

Nope - the server is accessed via its fqdn on a https:// web address...

[Brimstone]

Also without access to Apple School Manager you've got no VPP access for Mac Apps (Apple's VPP site does not exist anymore)

[l_stp]

Hi - sorry this isn't actually about your problem(i'm way out of my depth there.)

 

You posted a while ago about children using an app to control your ctouch boards - our school has just received a second hand board but without a remote and i was hoping you could recall the app that the children used?

 

I would PM but i haven't posted anything on here so i'm not allowed yet.

 

Thanks. L