Support / Helpdesk Live Chat

[KarlGoddard]

Has anyone implemented or have experience of implementing a 'Live Chat' system for tech support ?

 

While looking at alternatives to potentially replace Sysaid as our helpdesk platform, I was looking at Freshdesk and that appeared to have a Live Chat tool (not too certain if it's with the package 'Blossom' that seemed to tick all the boxes we need).

 

Not investigated it fully yet, but it seems a great solution to provide quick response times for staff in lesson with tech issues.

 

One downside, I gusess, is it could tie a member of staff to the office....

 

Any thoughts / considerations / ideas on providing a Live Chat service?

 

TIA

Karl

[thimon]

We advertise the use of MS Teams chat if they want instant back and forth chat with us.

[hardtailstar]

We use Gmail and Google Chat.

 

Although everything has to go via the helpdesk so that there is a record of it. This isn't followed as strictly as it should be by teachers.