Splashtop - Exceptions for Netsweeper

[soveryapt]

Morning all

 

Presently, I'm moving support for schools to Splashtop from ISL, for no reason other than the fact it is integrated with our RMM.

 

The problem I'm having is that for any schools under BT Lancashire's Broadband and Filtering (presently powered by NetSweeper), it would seem I'm unable to connect.

 

BT Lancashire has apparently added in the various domain to the exception lists as listed on the SplashTop support (https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001811966-What-are-the-Firewall-Exceptions-and-IP-addresses-of-Splashtop-servers-Services-), but this doesn't seem to have worked unless they add in a higher level exception rule that non of the traffic from that machine is filtered, which strikes me as a bit odd.

 

I just wondered if anyone else is using SplashTop with a NetSweeper setup, and if so, have you managed to get around the situation. It's not often we need the access, but with more remote support, it would be good to have it for trouble shooting where we need to.

 

It works perfectly well through the EXA / SurfProtect side of things without any intervention, and through other client's firewalls of varying degrees, just seems to be NetSweeper that is the issue.

 

Thanks

Andy

[soveryapt]

To expand on this, could someone perhaps explain how you are supposed to add wild card domains into NetSweeper for inclusion/exclusion as usually I know it is done with a * (so *.edugeek.net), but I read somewhere that if you just have the domain (so edugeek.net) that would allow for sub.edugeek.net, test.edugeek.net, etc as well. Basically, as is always the case with Lancashire Tech Support, I'm just checking they're doing it right in the first place. lol.

[TheRobins]

I have had nothing but trouble using Splashtop with Smoothwall myself, have to constantly re-connect due to blocking of IP's

 

This is caused they them using a huge pool of random IP's in europe. I have however had an email from them this week stating.

 

"Hello. Dan​

 

We are moving to a solution to use fixed IPs so you don't have to update your IP lists any more, but it will take a few months. In the meantime, we have reserved a larger pool of IP addresses this time around - our intent is that this list will tide us over until we're ready to move to the fixed IP solution.

 

Please find the list of current ip addresses.

 

 

"

 

If you want this document PM me and I can send you a link

[soveryapt]

Hi

 

My apologies, I don't know why I missed this response, I was literally just coming on to see if anyone had any info.

 

If you still have that doc, I would appreciate it so I can see if Lancashire Digital Services will sort things out for me with Netsweeper.

 

Thanks

Andy

[TheRobins]

Hi

 

No worries, since my last reply splashtop have made changes to their IP range in Europe.

 

If you contact their support and ask for their latest IP they will be able to send you the list. I have since moved filtering to Securly and it is no longer an issue for us.

[soveryapt]

No worries. Will do.

 

Thanks

Andy