Sims Hosted-Teacher App

[JATSO]

Hi All,

 

This has been going on for the past week since coming back from lockdown.

 

For those Teacher that do manage to get into the Teacher App they have no classes to show and yet they have the group permissions of Class Teacher.

 

Our Teachers App Console is so flaky that it is becoming impossible to take the registers using the Teacher App.

I get the standard reply from Sims Hosted Support and that is to check the credentials see below:

 

KB0036932 - Latest Version

 

Subscribed

 

Teacher App - "Your Teacher App School Services Have Not Been Activated" when logging in to the Admin Portal

 

• 11mo ago • 21 Views • ( )( ) ( ) ( ) ( )

 

Description of Issue

 

When logging in to the Teacher App Administrator Portal (http://www.setup.capita-sims.co.uk), and after entering a SIMS Username and Password, the error "Your Teacher App School Services Have Not Been Activated" shows on the screen.

 

Cause

 

This is due to an issue with the SIMS Credentials used to log in to the SIMS database.

 

 

 

 

 

 

 

Resolution

 

In the first instance, please ensure that the credentials being used are correct.

 

These need to be valid SIMS credentials that allow login to the SIMS Database, with at least 'Class Teacher' permissions assigned.

 

Hosted SIMS Users: you will not be able to use a [email protected] account for this step.

 

You will need to create a local account for this purpose.

 

 

 

You can create a new account for this purpose by following the below guide:

 

In SIMS, go to Focus | System Manager | Manager Users

Click 'New'

Enter a forename and surname (Teacher and App as an example)

Click 'Continue'

Amend the Username to your liking (teacherapp as an example)

Under Section 3 - Groups - Add the permission of Class Teacher

Make a note of the password and click 'Save'

 

 

After doing this you can use the newly created credentials to log in without issue.

 

 

Attached are the screenshots of what I get.

 

Any ideas?

 

Thanks

Edited March 16, 2021 by JATSO