Workstraight as an IT helpdesk?

[jokennedy]

Hi all,

 

I've been using Freshdesk as our helpdesk system at school for 6 years now - pretty happy with it and I don't have a reason to change. However, the school want to implement a system that covers all operations in the school under one umbrella. https://www.workstraight.com/ has been mentioned - does anyone have any experience of it at all and whether it is suitable for IT ticket management?

 

Thanks in advance!

[TechMonkey]

No experience with it but at a quick glance it looks more like a project/task management system than a helpdesk. My concern would be that in trying to shoe horn a helpdesk into it you will get a worse system. Looking at their own uses page it doesn't include help desk. Could be a great system for running IT projects, but for day to day I would be skeptical.

[jokennedy]

That was probably my thoughts on it as well to be honest, just wondered if anyone had actually used it!