Ideas for a Staff and Student knowledge base area

[maxrebo]

Hi,

I`m looking to bring in a Knowledge base area so we can collate information to point Staff and students to for all the Frequently asked questions that we seem to get asked time and time again.

I was thinking maybe a Sharepoint site?

 

Would be good to hear if anyone has anything setup like this.

[jmak]

I put something like that together. While it didn't stop many enquiries, when combined with a helpdesk it did make it quicker to respond.

 

I arranged it as a SharePoint site so that the intrepid could theoretically find their own solutions. I used to send a link to the "how to" in the ticket response. That way if you update systems, people with a repeat problem could conceivably look back at their history and find up to date information.

[maxrebo]

Anyone used WordPress for this?

We currently have a local iis intranet site for staff and students.

Need something that they can get to externally preferably requiring a login

[jmak]

No reason it wouldn't work, but sounds like something extra to manage to me.

Personally I'd go with either SharePoint online or Google sites depending on whether you're a Google or Microsoft organisation. Failing that, create a controlled access staff and/or student area on your external website and just have a page which links to the documents. The other option I'd look at is including it with your helpdesk - I used to use Spiceworks online and it had the option to add documents to a knowledgebase. I'd guess others have similar.

[Netwacky87]

Freshdesk does this and its built in...Really good!!

[ITGuyNW]

I'm looking at making one for internal use only as most of our queries seem to be connection issues or how to initially connect.