ICT Field Service Engineer (Crewe) - 24k-26k

[apexns]

Job Type: - Full-Time, Permanent

Location: - Crewe

Working Hours: - Monday to Friday 8.00am to 4.30pm

Reports to: - Services Manager

 

Job Summary

We are looking for dynamic and proactive ICT Field Service Engineers join our Managed Services Team. You will be responsible for providing remote support and attending scheduled maintenance visits to schools and businesses and will be dealing with day to day issues that arise, providing incident management and providing resolutions on a wide range of hardware and software solutions. You will be working as part of a team at Apex Network Solutions who were founded in 2012 and have now grown to support and manage over 70 schools and businesses around the North West and pride ourselves on the solutions and services we provide.

 

Responsibilities & Knowledge

• Incident Management via telephone, e-mail, remote and onsite support

• Scheduled maintenance visits

• Proactive support using monitoring solutions

• Liaising with 3rd party hardware / software vendors

• Experience of supporting and maintaining Firewall and Filtering Solutions

• Experience of supporting and maintaining Network / Wireless Infrastructure

• Experience of supporting and maintaining VMware / Hyper-V Virtualised Environments

• Experience of supporting and maintaining Microsoft Server / Desktop Operating Systems

• Experience of supporting and maintaining Microsoft Server / Desktop Applications

• Experience of supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS

• Experience of supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products)

• Experience of supporting and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products)

• Experience of supporting and maintaining Enterprise Cloud solutions (Azure, Office 365, G Suite)

• Experience of supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products)

• Experience of supporting and maintaining Server / Desktop / Laptop Hardware

• Experience of supporting and maintaining NAS/SAN Hardware

 

Skills and Experience

• Ability to communicate with technical and non-technical users

• Ability to plan, organise and prioritise workload

• Ability to read and produce business quality documentation

• Have strong customer relationship and interpersonal skills

• Have strong problem-solving skills

• Minimum of 2 years in the same or similar position

• Professional Certifications would be an advantage but not necessary

 

Essential

• Must have access to own transport and be able to drive

• As the job involves working in schools you will be required to obtain an Enhanced DBS Check

 

Benefits

• 28 days annual leave including Public Holidays

• Childcare Voucher Scheme

• Mileage allowance

• Workplace Pension Scheme

 

If you are interested and want to apply please send your CV over to [email protected]

 

**APPROVED**

Edited January 18, 2021 by Dos_Box