Teams woes

[neonetman]

I've had a couple of cases of a member of staff being unable to load Teams client on a PC, and am struggling to find the root cause, and resolution:-

 

* All staff have redirected documents/desktop/appdata folders (via GPO)

* STaff profiles are local

* Office 2019 Pro PLus is deployed to all PCS

* Teams machine wide installer is installed on all PCs

* "User" can log on to any other PC and Teams works fine

* Any other user can log on to this PC and Teams works fine

* I have deleted the users local profile from the PC and this has made no difference

 

I'm at a loss where to look next, as in theory this should have covered all eventualities

[3s-gtech]

Are they still logged on elsewhere? Then when they test elsewhere, they’re just going to the machine? I had great fun with that one, our setup didn’t allow it even though AppData is local - roaming AppData seemed to get locked when in use.

[Roberto]

What error do they get?

[neonetman]

I'm not sure - I'll need to check

 

- - - Updated - - -

 

What error do they get?

 

THere is no error - Teams just doesn't load

[neonetman]

Are they still logged on elsewhere? Then when they test elsewhere, they’re just going to the machine? I had great fun with that one, our setup didn’t allow it even though AppData is local - roaming AppData seemed to get locked when in use.

 

I'm not sure - but it does appear to be specific to an individual PC. If it was related to being logged on elsewhere, I would expect it to move depending on where they logged in first

[jhothersall]

We are getting staff to install it them selfs (put a shortcut in redirected staff menu to Appdata) and I have noticed updates are causing issues. I have had to delete the Teams Appdata folder so many times to fix this for staff ....