Re-val note readers - faulty firmware reading £5 as £10!

[NickK]

Hi All

 

Apologies if this is the wrong area. Posting this as fyi/headsup for others.

 

I was wondering if anyone else has come across this issue? Our finance team noticed a discrepancy on the cash reconciliation from our reval units. After an investigation we figured out the machines were reading £5 notes as £10 notes! Of course no student would alert anyone to the fact they get more money into the system than they have actually put in. Our finance team was unloading the reval units every few weeks rather than daily so as far as we can establish the issue started in October. Over £2500 was wrongly credited to students as far as they have been able to determine.

 

I reported it to Cunninghams who sent an engineer out. All he did was update the firmware and the issue was fixed. The readers were updated in February when the new £20 note came out. I have asked them for a full report but have not had anything back.

 

Anyone else come across this issue?