Issues with Exa

[Guest Guest]

Has anyone else been having issues with Exa Internet connectivity recently? We're frequently getting dropouts, Captchas on Google, empty responses from the proxies and I'm frequently (Around 5 times in the last few months) had to restart our Exa provided router to re establish connectivity or get everything working correctly again.

 

I would contact their Tech Support however, as we're via Link2ICT this is an extremely slow and frustrating experience as we can't contact them directly

[robyholmes]

No issue here but we're not using Exa filtering, not sure if you are and if that's the difference.

[Guest Guest]

Yeah we're using Exa filtering

[mavhc]

Which router and proxy are you using?

 

No problems here with EdgeRouter and quantum (except for it taking hours to classify new sites sometimes)

[Guest Guest]

We're using the Edge router and Quantum AD proxy

[JOrdan01070]

No problems here but we are direct with exa nothing to do with Link2ICT.

[SparkySX]

Have you signed up for the updates from https://status.exa.net.uk/ ? I've found it helpful on several occasions as they do update the page quite quickly.

[hallb15]

No problems recently here either - we're on DarkFibre with Quantum.

I signed up to get the email alerts as @SparkySX mentioned and there was an alert yesterday but it didn't affect us so I didn't pay much attention to it.

[DJ-1701]

Has anyone else been having issues with Exa Internet connectivity recently? We're frequently getting dropouts, Captchas on Google, empty responses from the proxies and I'm frequently (Around 5 times in the last few months) had to restart our Exa provided router to re establish connectivity or get everything working correctly again.

 

I would contact their Tech Support however, as we're via Link2ICT this is an extremely slow and frustrating experience as we can't contact them directly

 

We are signed via Turn It On to Exa, but I always contact Exa directly as these is no Turn It On infrastructure we go through, if you are the same I would contact them direct.

[email protected]

03451451234