Windows 10: Google Chrome failed to sync account

[DSAGEY]

Hello,

 

I'm not sure if other schools are facing the same issue, we are a school that uses GSuite for Education. Children were able to login fine before September but now all of a sudden everytime they login to Google Classroom they get an error saying it can't sync [email protected]

 

I have tried the following and now running out of ideas

 

• Clearing cache
  
• Deleting the PC username and re-create after deleting the folder
  
• Reinstall Chrome
  
• Incognito Mode (WORKED)
  

 

Even though Incognito mode worked, I'd still prefer the normal Chrome Tab to work. Staff accounts work fine, it's just the children - it isn't the Google account that is the issue as they were fine outside of school so it must be something in school preventing this from working.

[Michael]

So how do you provision users in G Suite?

 

Do the pupil accounts still work outside school post September?

 

Have you tried Internet Explorer or Edge for the purpose of testing?

 

And have you tried tethering a school device to your phone, so it bypasses school filtering and firewall?

[DSAGEY]

Hi,

 

All pupil accounts work outside of the school without an issue.

 

I have tried Edge and IE and they both work as well as Incongito Mode on Chrome.

 

I have also signed in sucefully on a school iPad as a child and worked fine.

[Michael]

It sounds like an issue on the Windows domain itself then, presuming the iPad's connecting to the school WiFi and not over 4G?