IT Support Technician - Ballymahon, Ireland - Circa €33,400 per annum

[Center_Parcs]

[h=3]IT Support Technician[/h]

 

• Location: Longford Forest - Ireland
  
• Hours of Work: Full-Time
  
• Salary/Hourly Rate: Circa €33,400 per annum
  
• Contract Type: Flexible hours over a 4 - week period
  
• Closing date: 01 September 2020
  

 

[h=1]IT Support Technician[/h]

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

 

ABOUT THE ROLE

In this role, you will be the ‘Face of IT’, responsible for delivering first class IT support to both our guests and colleagues.

 

You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.

 

Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back-up management and picking up and resolving success and failure notifications.

 

The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the UK Villages.

ABOUT YOU

Essential requirements:

 

• Proven and strong record in 2nd line IT Support environment
  
• Excellent communicator with a Customer Focused approach
  
• Thorough understanding of ICT, including ; PC’s, Laptops, tablet devices, IP Telephony, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi
  
• Ability to extensively troubleshoot and document knowledge and processes
  
• A full driving licence
  
• Located within driving distance of the site – for ‘call-out’ duties
  

Desirable requirements:

 

• Articulate and methodical approach to IT Support
  
• Industry recognised Service Desk, Network, CompTIA or Microsoft qualifications
  
• Experience of Desktop management and Desktop deployment tools
  
• Experience of a tiered IT support service with first, second and third line
  

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

Your shifts will be allocated across a 3 week rolling rota, between the hours of 8am and 6:30pm. You will also be required to work 1 weekend in 3 and participate in the out of hours on-call rota.

 

As our village is open 365 days of the year, your working hours may include working bank holidays and during Christmas and/or New Year on a rota basis.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

 

• Management / staff bonus scheme
  
• Reward & recognition scheme
  
• Free use of on-site leisure facilities
  
• Discounted Center Parcs breaks
  
• 20% discount in restaurant and retail outlets
  
• An employee assistance programme providing support on financial, health and legal matters
  
• Comprehensive ICT training and certification routes for careers progression
  

 

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 1 September 2020 at 12 Noon

1st Interviews to be held: Week commencing 31 August 2020

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

 

https://isw.changeworknow.co.uk/centerparcs/vms/e/longford_forest_ireland/positions/dnwE07bpDg8lg2a0eXzuD0?source=blri-cQrfmJ58IjeNizdWj

 

**APPROVED**

Edited August 24, 2020 by Dos_Box