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Posted

Has anyone got access to the bulk import tools to import Mifare card nos into Trust-E? With the current Covid situation, using biometrics could be seen as a infection problem, so we are wanting to move to cards.

 

I suspect I need and NRS engineers logon (if anyone has one of these please don't post publicly, though a PM would be really useful). We are likely to be printing a lot of cards as students return to school, so a one off import does not cut this..

Posted

Yes I have asked civica support, and will follow that up again.

 

That does give me something to go on if I have do "hack" it myself!

 

I believe bulk import of data is available on the engineers login but not for customers.

 

I get they want to be careful of who does major changes but still.

Posted
Yes I have asked civica support, and will follow that up again.

 

That does give me something to go on if I have do "hack" it myself!

 

I believe bulk import of data is available on the engineers login but not for customers.

 

I get they want to be careful of who does major changes but still.

 

I once got them to do a bulk import of cards for me when we first had NRS installed and all they did was take the cards and wrote a bulk import SQL query.

Posted
Yes I have asked civica support, and will follow that up again.

 

That does give me something to go on if I have do "hack" it myself!

 

I believe bulk import of data is available on the engineers login but not for customers.

 

I get they want to be careful of who does major changes but still.

 

Before they were Civica owned, a bulk csv import was offered on a regular basis as a general support ticket, has this changed?

Posted
I think they will do it for me, I need to do 5 days in a row, and then probably weekly after that, I can't see them doing that given it has taken them several days to acknowledge a support email (that's not action....) hoping things have improved.

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