[sims] Sending Individual reports crashes sims via Remote Desktop

[coolhands]

with covid I've mostly been working from home using Remote Desktop to use sims. I'm not technical but does anyone know why the following might be? If I try and create student reports by Focus>Assessment>Individual Report it crashes sims even if I just try and do it as pdf. So I went in to school and created them all as I thought ok it's a problem with Remote Desktop.

 

But now back at home I can't even select them via same menu and 'Send' in order to send them via Intouch. AND I can't even do Routines>Send SLG & SIMS online>Publish Documents to upload them to the crappy Parent App!! Load of rubbish.

 

It says unable to cast COM object blahblahblah to interface wrord.application. I presume it can't launch word remotely or in the background or something.

 

So, anything I can do? Load of sh*t4

Edited July 2, 2020 by coolhands

[bobsmith]

Are you the IT guy or do you have IT guys?

 

It sounds like an IT guy problem in the first place - our RDP server hasn't stopped us doing anything in SIMS so far.

 

Shout at them to take a look - could just be a configuration issue with the version of office they've installed on the server - or a permissions issue.

[MicrodigitUK]

+1 for wrong version of office on the RDS session hosts. Capita recommend 32bit Office. So check you don’t have the 64bit version installed as that could stop the SIMS report running.

[coolhands]

ok I'm the data manager struggling at home! so no not an IT guy. I will pass on suggestions thanks

[Worz3l]

Newbie to this site, but to all school users of SIMS InTouch - is it possible to email the parents of an entire year group with their students' individual assessment reports please? School is considering purchasing InTouch but depends on whether this is possible! Thanks so much in advance

[round2it]

yes you can but it is flakey at best

 

the user interface is numb

 

or it could just be me i suppose

 

for intouch to work well your sims data has to be accurate staff having email correctly set contacts of students need to be 100% accurate then you have the permissions issue which group they need to be in within sims you dont want every man and his dog sending messages its a recepie for disaster.