Netsweeper filtering applying and blocking students at home

[TMBS]

Hi

 

I've had a couple of students who are working from home on a personal Chromebook contact me to say that they're being blocked by Netsweeper on every page they've tried to browse. They're using a school Google account which has the Schools Broadband client pushed out but we were told this wouldn't filter offsite.

 

I've raised the call with Schools Broadband who have replied saying the user is in the correct group and shouldn't be blocked, then closed the call (it really annoys me when they do that). I've reopened the call (two weeks ago) but heard nothing.

 

Anyone having a similar issue, or can offer an solutions?

 

Thanks

Edited May 21, 2020 by TMBS