Microsoft Teams - Sync Button

[Manny-Tech]

I have recently configured Teams in my environment but I can't seem to get the 'Sync' button when browsing files on a channel. I configured Teams at a Primary school I support and the sync button is present - not sure what I'm missing. I am signed into OneDrive on my machine, I can access the sync button through SharePoint, just convenient having it within Teams rather than going the extra hop.

 

[robyholmes]

I have recently configured Teams in my environment but I can't seem to get the 'Sync' button when browsing files on a channel. I configured Teams at a Primary school I support and the sync button is present - not sure what I'm missing. I am signed into OneDrive on my machine, I can access the sync button through SharePoint, just convenient having it within Teams rather than going the extra hop.

 

[ATTACH=CONFIG]57321[/ATTACH]

We're in the same boat here. Teams isn't showing the new 'SharePoint Experience' on the files tab. The road map says it's been released but we're not seeing it.

 

I might open a support ticket this week for it. You might want to do the same.

[tapb]

I've got the new Files Experience on a number of my tenants. Are you accessing Teams via the browser or the app? You may need to update the app or refresh the browser? Which browser are you using?

Click Profile circle in top right -> Check for updates

[robyholmes]

I've got the new Files Experience on a number of my tenants. Are you accessing Teams via the browser or the app? You may need to update the app or refresh the browser? Which browser are you using?

Click Profile circle in top right -> Check for updates

 

The browser and app are both the older files experience and this is across our entire tenancy. I've check the app version and its dated 23/03/2020 V1.3.00.3564

[Manny-Tech]

I've got the new Files Experience on a number of my tenants. Are you accessing Teams via the browser or the app? You may need to update the app or refresh the browser? Which browser are you using?

Click Profile circle in top right -> Check for updates

 

I'm accessing through the app. Version 1.3.00.4461.

[tapb]

Are your accounts set for "Targeted Release"?

https://docs.microsoft.com/en-us/microsoft-365/admin/manage/release-options-in-office-365?view=o365-worldwide

 

According to the Roadmap items:

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=51234

https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=30548

They are due Q1 2020 so may roll out soon.

[robyholmes]

Are your accounts set for "Targeted Release"?

https://docs.microsoft.com/en-us/microsoft-365/admin/manage/release-options-in-office-365?view=o365-worldwide

 

According to the Roadmap items:

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=51234

https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=30548

They are due Q1 2020 so may roll out soon.

 

I'm pretty sure my account is on targeted release but I'll check. However I thought they only set them to 'Launched' once the roll out was complete. So I took it it was fully rolled out.

 

I have a support case open but not heard anything yet.

[Manny-Tech]

I'm pretty sure my account is on targeted release but I'll check. However I thought they only set them to 'Launched' once the roll out was complete. So I took it it was fully rolled out.

 

I have a support case open but not heard anything yet.

 

I've logged it with Microsoft too but I'm fairly sure they have bigger priorities than a sync button at the moment. That being said, I can't work out why one of my tenancies has it and the other doesn't! Keep me posted if you hear anything.

[Manny-Tech]

@robyholmes have you heard anything from Microsoft yet? I've had a few phone calls with them, they seem to be unsure why we don't have the sync button. Still awaiting a fix.

 

- - - Updated - - -

@robyholmes have you heard anything from Microsoft yet? I've had a few phone calls with them, they seem to be unsure why we don't have the sync button. Still awaiting a fix.

[robyholmes]

@robyholmes have you heard anything from Microsoft yet? I've had a few phone calls with them, they seem to be unsure why we don't have the sync button. Still awaiting a fix.

 

- - - Updated - - -

@robyholmes have you heard anything from Microsoft yet? I've had a few phone calls with them, they seem to be unsure why we don't have the sync button. Still awaiting a fix.

No just email an email asking for a screensjot that's all. Sounds like you've got further.

[robyholmes]

@Manny-Tech

 

I've heard back from Microsoft with the following:

Thank you for throwing more light to this.

I have been able to consult further on this and was informed the process is still on going. The update haven't been effected to some tenants and we are working on it. Kindly be patient with us and this will be implemented for your organization soon.

[Manny-Tech]

@Manny-Tech

 

I've heard back from Microsoft with the following:

 

That's reassuring to know. I've still got a Microsoft engineer on it - see if he comes back with the same outcome.

[Manny-Tech]

@robyholmes - finally had a response and looks like I'm sorted. Log into your Admin Center > SharePoint Admin Center > Settings > Classic Settings Page (down at the bottom).

 

Change the below settings:

One Drive Sync Button - Start the new client

Sync Client for SharePoint - Start the new client

 

The above can take 24 hours to reflect the change, I tried the below after 3 hours and it worked and I now have the sync button.

 

Once you've performed the about, quit out of Teams, browse to %appdata%\Microsoft\Teams and either delete or rename the IndexedDB folder. I renamed it to IndexedDB.old.

 

Let me know how you get on.

[robyholmes]

@robyholmes - finally had a response and looks like I'm sorted. Log into your Admin Center > SharePoint Admin Center > Settings > Classic Settings Page (down at the bottom).

 

Change the below settings:

One Drive Sync Button - Start the new client

Sync Client for SharePoint - Start the new client

 

The above can take 24 hours to reflect the change, I tried the below after 3 hours and it worked and I now have the sync button.

 

Once you've performed the about, quit out of Teams, browse to %appdata%\Microsoft\Teams and either delete or rename the IndexedDB folder. I renamed it to IndexedDB.old.

 

Let me know how you get on.

 

I've changed the sync client setting (It was on the old client for SharePoint) so I'll leave it to this afternoon and reset Teams. Fingers crossed!

 

Well done getting this out of Microsoft.

[Manny-Tech]

I've changed the sync client setting (It was on the old client for SharePoint) so I'll leave it to this afternoon and reset Teams. Fingers crossed!

 

Well done getting this out of Microsoft.

 

How did you get on @robyholmes? I've tried on another one of my tenancies and that solved theirs too.

[robyholmes]

How did you get on @robyholmes? I've tried on another one of my tenancies and that solved theirs too.

 

I forgot to rename the file until your message this morning. Just done it now and its working! Thank you.

 

Do you know if this folder will be replaced / re-created overtime or after an update? I'd rather not have to delete or rename it on all my staff and students accounts.

[Manny-Tech]

I forgot to rename the file until your message this morning. Just done it now and its working! Thank you.

 

Do you know if this folder will be replaced / re-created overtime or after an update? I'd rather not have to delete or rename it on all my staff and students accounts.

 

From what I'm told, that is a quick fix to clear the cache. Over time when the policies refresh on the client it will auto-enable itself. I asked Microsoft the very same question, I didn't want to be doing that for 40 odd staff members.