Cloudready and Papercut

[fiza]

Does anyone know if Neverware Cloudready will work with Papercut for printing? Tried to deploy the Mobility Print App but Android apps don't seem to be supported by Cloudready.

[localzuk]

Have you tried these instructions: https://www.papercut.com/support/resources/manuals/mobility-print/mobility-print-devices/topics/en/client-setup-chrome.html#

[fiza]

Thanks. That's working now for the app to ask for username and password but here the users authenticate to the MFDs with pin numbers. How do I change it so the app asks for s pin number or the print is sent and the user authenticates at the copier?

[localzuk]

I don't think you can - the username and password is needed by the print server itself I believe, just like if you print from Windows etc...

[fiza]

I don't think you can - the username and password is needed by the print server itself I believe, just like if you print from Windows etc...

We have papercut set up to accept pin numbers so when they print from Windows they have to release the prints at the copier by typing their pin.

[localzuk]

We have papercut set up to accept pin numbers so when they print from Windows they have to release the prints at the copier by typing their pin.

Yes, but you don't put the PIN in when printing - Windows uses your login credentials to do it. The PIN is just auth direct with Papercut. When you send a print job, it uses your username and password to authenticate with the print server, not just the PaperCut server.

[fiza]

So there is no way to print from the cloudready devices using our current system? At the cloudready device the user is typing their ad username and password. It's being accepted and the user can send the print. At the printer the user types their pin but there is no job waiting to be released. If I look at the print queue on the server the job is paused. Not sure where to go from here.

[localzuk]

They should be seeing their print job if their PIN is assigned to the same account as their AD username and password - if they're not seeing it, there's something wrong somewhere else I think?

 

They don't somehow have 2 accounts on Papercut do they?

[fiza]

They should be seeing their print job if their PIN is assigned to the same account as their AD username and password - if they're not seeing it, there's something wrong somewhere else I think?

 

They don't somehow have 2 accounts on Papercut do they?

I'm using a test account. Definitely only 1 account on papercut.

[localzuk]

Next thing to check - the printer you're printing to, is it assigned to the release station? Other than that, I can't think why it wouldn't appear. Might be worth contacting your Papercut support people (ITS do the support for us).

[fiza]

Next thing to check - the printer you're printing to, is it assigned to the release station? Other than that, I can't think why it wouldn't appear. Might be worth contacting your Papercut support people (ITS do the support for us).

ITS do ours too so will ring them on weds, next time I am at the school.

[MatthewL]

if you go to printers and then jobs pending release at the top can you see the job you have submitted, who does it show the username as?

 

Also presume the printer you are printing to if your followme one, does that work fine in windows?

 

On the Cloudready device what credentials are you authenticating as?

[fiza]

if you go to printers and then jobs pending release at the top can you see the job you have submitted, who does it show the username as?

 

Also presume the printer you are printing to if your followme one, does that work fine in windows?

 

On the Cloudready device what credentials are you authenticating as?

Jobs pending release shows no jobs. Printer works fine from Windows. On the cloud ready device I am authenticating as a windows ad user with the ad password.

[MatthewL]

If you publish a direct printer can you print something to check that works?

 

If jobs are not showing in the release you have an issue, anything in the logs?

[fiza]

If you publish a direct printer can you print something to check that works?

 

If jobs are not showing in the release you have an issue, anything in the logs?

Yes, publishing the same printer directly works and I can bypass papercut and print from the chrome device.

[MatthewL]

Does it show the correct user in the printer when you directly print that you are expecting it to be?

 

On your follow me have you got any scripts or restrictions? Also not using a client popup that is timing out on the Cloudready device?

[fiza]

Does it show the correct user in the printer when you directly print that you are expecting it to be?

 

On your follow me have you got any scripts or restrictions? Also not using a client popup that is timing out on the Cloudready device?

Client popup could be a culprit. Will check tomorrow and let you know.

[MatthewL]

If it's the client you will need to run the web version of the client via http://yourprintserver:9191/client and login with credentials you can select accounts there.

[GaryPad]

There are a lot of suggestions of things to try on this page on the PaperCut website: https://www.papercut.com/kb/Main/MissingOrDisappearingPrintJobs

[jasonatpapercut]

Hi Fiza, Jason here from PaperCut. Were you able to resolve this with iTS support? Definitely sounds like a config issue somewhere, and best to walk through your configuration with a support person.