Desktop Support Team Leader, Exeter University, £35,845 to £42,792, Closes 16/02/20

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Job details

Job title Desktop Support Team Leader (Level 5)

Job reference P61718

Date posted 24/01/2020

Application closing date 16/02/2020

Location Exeter

Salary The starting salary will be from £35,845 up to £42,792 on Grade F, depending on qualifications and experience

Package Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

Job category/type Admin, Professional, Managerial

Job description Exeter IT

 

 

 

This full-time permanent post is available immediately for highly motivated individual with excellent people skills and a proven track record managing an operational department.

 

 

 

Summary of the role

 

We are seeking a Desktop Support Team Leader to join our existing team of four Customer Service Team Leaders.

 

 

 

Exeter IT is key to delivering the University's values and its world class reputation. The IT & Digital strategy will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment.

 

 

 

What makes Exeter IT different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.

 

 

 

The post holder will manage a team of customer focused technicians providing excellent 2nd line Desktop Support services across Exeter campuses to enable users to make the best use of the IT facilities at their disposal. You will work as one of a team of three Desktop Support Team Leaders, and will work closely with the others in sharing management duties and organising the operational running of the department. As part of the Customer Services function you will also be expected to provide resilience for the AV Support Team Leaders as required.

 

 

 

About you

 

You will have good technical knowledge and IT skills, and be able to cope with a varied and demanding workload which also includes contributing to change projects and attending meetings that form part of the broader Service Management portfolio. You will supervise senior technicians to ensure that the IT requirements for seasonal events are fully project planned and executed, and will be a point of contact and liaison for IT Business Partners and other key stakeholders within Exeter IT.

 

 

 

Reporting to the Customer Services Manager, you will be proactive in your approach, with a strong drive towards both people development and service improvement. You will have a good knowledge of ITIL processes and be able to produce statistical reports for performance management.

 

 

 

The role will be required to work a 36.5 hour week over 5 days, and will be based at the Streatham and St Lukes’s campuses. You may be required to undertake additional hours to support busy periods as required by the role.

 

 

 

You can view the Job Description and Person Specification document here.

 

 

 

The University of Exeter

 

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

 

 

 

Our research income in recent years means we’re fastest growing UK Research University and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is international quality (2014 Research Excellence Framework) and we encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students.

 

 

 

With over 22,000 students and 5,500 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

 

 

 

Benefits

 

We offer some fantastic benefits including:

 

 

 

41 days leave per year

options for flexible working

numerous discounts at leading retailers

onsite gyms on all of our campus’ and a cycle to work scheme

sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy

stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

 

 

 

 

Further information

 

For further information, please contact Greg Laybourn, email: [email protected] or (01392) 722615.