HP Deskjet 6940 Issue

[cburrows]

We have a HP Deskjet 6940 printer in one of our art room which I think has died.

From the beginning,

Over the Christmas holidays we had a couple power outages, first day back various things not on etc, no problems as such.

This printer was working then stopped a couple days later, colour Ink was out. (or so I thought) fine changed it and it worked for a couple days then the cartridge light started flashing again.

I thought this was odd as although the printer is in an art room they don't use it very often. Now the fun starts, I logged in to the pc and had to stop and start the print service in order to clear the print queue, nothing I haven't done before, but the printer still refused to print, I phoned our supplier and got a replacement cartridge out and installed it and it worked for a day then back to the same, flashing cartridge light.

Logged back in to clear the print queue and the printer was using (DOT4USB) drivers, (Windows Update) I had a look online and found that several people had issues using these drivers and had to use ones which come with their devices.

HP's website points to windows update for this printer and I cant find the hp drivers for it anywhere.

Also we have installed it on a different pc and its doing the same but now goes offline straight away when trying to print, if anyone has any ideas on if this is fixable it would be appreciated.

 

One thing, I know will be a question is which os are we on, currently W7,

[djm968]

Have you tried this site for drivers?

 

https://123.hp.com/gb/en/devices/other-printers

[cburrows]

good shout, no I didn't try this one.

not able to locate any software for this product though. points to hp's website and then windows update