Odd Previous Versions error when trying to recover lost work?

[LRSFC_DanJ]

When looking into the Previous Versions of the home directory of various user accounts to recover work that has been reported as being lost, the first time I try to access one I've been receiving this kind of error:

 

The Previous Version of "(garbage characters)" from (date and time of previous version) no longer exists. Select a different version and try again.

 

On subsequent attempts to access the same Previous Version, it works and I am able to access the files.

 

The fact that I am seeing this error every time work has been reported as being lost suggests that there is a problem with Previous Versions that is causing this.

 

What's been tried so far:

 

 

• Rebooting the server out of hours (previously it had not been rebooted since July)
  
• Checking event logs on the server - couldn't find any VSS or VolSnap related events
  
• vssadmin list writers - no error states mentioned
  

 

Can anyone suggest any further (non-destructive) steps we can take to troubleshoot or diagnose this?

 

The server in question is Windows Server 2012 R2 and the clients are Windows 10 1809 LTSC running Office 2016.

 

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.