Konica Minolta Bizhub C3350 issue

[Rochdale_Cowboy]

Hi everybody,

 

A long shot I know but maybe worth it in this forum. My DH has bought himself a printer on EBay!! The first I knew was when it turned up and he asked me to install it.

 

He has bought it from some guy who deals in printers. It has been serviced by a company called CSL who had a maintanance contract with the last owner. Unfortunately for me the last owner has changed both the admin passcode and the CE code. It is also set up to authenticate via a papercut server.

 

The default codes i have tried are 12345678 and 1234567812345678 I have also gone to the engineers settings and tried the two CE codes 92729272 and 9272927292729272 none of which work.

 

I need to clear both the admin and CE codes from the machine and wipe it but obviously can't do that. So this EBay seller has asked me to contact CSL to get name of the last company, which he believes to be a school in Leicester. CSL obviuosly cannot give out this info due to data protection.

 

I was wondering/hoping that such a school may be a member of this forum. So if you are from Leicester and had a Bizhub C3350 printer on a maintenance contract with CSL and have recently disposed of it please get in touch.

 

If we can't get in to it then it will be sent back for a refund.

 

Thanks in advance

Paul

[copiercowboy]

Not sure if you have already returned the machine, but follow these steps and you can reset the PW. More than likely the CE password has been locked.

 

1. Touch Menu.

2. Touch [Counter].

3. Touch [Keypad]

.4. Press the following keys in this order.• Stop -> 0 -> 0 -> Stop -> 0 -> 1

5. Touch the password input area and, using the keyboard on the screen, type the CE password.(The initial setting for CE password is "92729272.")

6. Touch [OK].

NOTE• Access attempts to the Service Mode with a CE password is limited to up to 3 times.

If the number of invalid access attempts reaches three, your access is locked.

Until access lock is released, the ServiceMode is not accessible.To release access lock, turning OFF/ON the power switch and rebooting the machine is necessary.

(When the machine is rebooted, the invalid access attempts count is cleared.)

The service code entered is displayed as “ * ”.

the release lock is.......

4.1.3 Procedure for releasing access lock

1. Touch Menu.

2. Touch [Counter].

3. Touch [Keypad].

4. Press the following keys in this order.Stop -> 0 -> 9 -> 3 -> 1 -> 7(With this procedure, activate the access lock release timer to start timing.)

5. When five minutes has elapsed after activating the access lock release timer, the access lock will be released

Reset Administrator Settings Password:

 

Touch counter then press Stop > 00 > Stop > 01

.Enter CE password 92729272.

Touch keypad then press Stop > 222 > 00 (Security Service Mode)Touch Administrator Password.Enter the default Admin password 12345678.

Confirm Admin password

[Passat1983ICTech]

try this out

Reset Administrator Settings Password:

 

1. Touch counter then press Stop > 00 > Stop > 01

2. Enter CE password 92729272

3. Touch keypad then press Stop > 222 > 00 (Security Service Mode)

4. Touch Administrator Password

5. Enter the default Admin password 12345678

6. Confirm Admin password