Anyone using any of these - ManageEngine Self-service plus or ADManager plus

[TheMaster1700]

I would Just like to know if anyone is using either of there products (ManageEngine Self-service plus or ADManager plus) and what there feedback was like on either, with features, improvements, support etc?

 

Thanks - J

[foofighterjim]

We use ManageEngine here, predominantly because our installation of Spiceworks stopped sending emails randomly, it was possibly fixable but we just wanted something more stable.

 

We have found ManageEngine much more comprehensive as a helpdesk and we probably only use around 1/3 of the features, if I were running ICT in a MAT I would definitely look into it with the way requests can be managed. Updates are just over the top installs and there is good online documentation for setup and support on their site. The only thing it lacks compared to Spiceworks is device auditing but we never really used that as we have other products that do a better job of it.

Edited November 20, 2019 by foofighterjim

[MatthewL]

So many bits that can be added onto ManageEngine, not used it first hand but like what I have seen. Very powerful piece of software.

[howartp]

We've been with Manage Engine SelfService for 5 years, but just moved away from it.

 

We're now using https://dovestones.com/active-directory-password-reset/