MAT SLA/Evaluation

[jcollings]

Hi everyone

 

Just wondering if I can be a bit cheeky and save me reinventing the wheel. Our MAT consists of 1 secondary (1000 NoR) and 8 primaries varying in size from 42 to 400 on roll.

 

I have spent several months bringing the services up to scratch and we are far from finished. Staffing wise there is me as IT Manager, 2 techies and 1 trainee servicing the schools.

 

Does anybody who does something similar have an SLA they would share and any kind of evaluation form for the customer.

 

I could write them but as we are pretty stretched for time it would be great if I could get some starting blocks to tailor for us.

 

Any help much appreciated.

 

Thanks

[FishCustard]

Would also be interested in this - while not a MAT we already have a separate college, and will have a primary in our group soon and am keen to formalise the service arrangements...

[Jcx500]

How is your MAT ICT Team structure, Do all techs/managers work for the schools or the trust?

[jcollings]

How is your MAT ICT Team structure, Do all techs/managers work for the schools or the trust?

 

We all work for the trust and IT is provided as a central service.