keyboards Posted September 26, 2019 Posted September 26, 2019 Hi We've go this working in the majority of our maths rooms through trial and error, is there a definitive way to connect the following We've got an old style Activ board Serial to the Keyspan then USB to the PC The pc picks up the keyspan, activmanager sees it on COM4 etc but when you click connect it just loads through, we sorted this on our other boards but I can't remember how Thanks
peferraro Posted September 27, 2019 Posted September 27, 2019 Hi, Depending on the firmware on the board, you can connect via USB, it may be best to contact support they will be able to step you through all the troubleshooting steps with this board. Here is the link https://support.prometheanworld.com/contact. Thanks
keyboards Posted October 4, 2019 Author Posted October 4, 2019 We've got it connecting but it won't automatically start
peferraro Posted October 4, 2019 Posted October 4, 2019 The automatic start was only available in our older version of the driver, it stopped after 5.11 ActivDriver. Thanks
keyboards Posted October 4, 2019 Author Posted October 4, 2019 The automatic start was only available in our older version of the driver, it stopped after 5.11 ActivDriver. Thanks I've got 5.1.2.7 installed, found a bunch of older drives lying around on a random backup from years ago
peferraro Posted October 4, 2019 Posted October 4, 2019 If you find 5.11 you can use that and it should do the auto connect, if now let me know if the OS is 64 or 32 and I can send you a link to that driver.
keyboards Posted October 4, 2019 Author Posted October 4, 2019 If you find 5.11 you can use that and it should do the auto connect, if now let me know if the OS is 64 or 32 and I can send you a link to that driver. OS is 64
peferraro Posted October 4, 2019 Posted October 4, 2019 Here is the link for the 5.11 64 driver https://promethean.box.com/s/3k0sqfy9yvamd3mlu0mjgy31ocgmnmnd
keyboards Posted October 7, 2019 Author Posted October 7, 2019 (edited) Here is the link for the 5.11 64 driver https://promethean.box.com/s/3k0sqfy9yvamd3mlu0mjgy31ocgmnmnd I might be having a morning brain far but it's asking for a promethean account This shared file or folder link has been removed or is unavailable to you.Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help. Edited October 7, 2019 by keyboards
peferraro Posted October 7, 2019 Posted October 7, 2019 Try this link https://promethean.box.com/s/3k0sqfy9yvamd3mlu0mjgy31ocgmnmnd
keyboards Posted October 7, 2019 Author Posted October 7, 2019 Thanks, still doing the same thing, having to manually connect then it works, all our rooms with the same or similar setup seem to be fine
peferraro Posted October 7, 2019 Posted October 7, 2019 Hi, Here is a link to our support site, 5.7 was the last driver to auto connect serial connection, you will find that under software downloads. https://support.prometheanworld.com/product/-activdriver-/.
Recommended Posts