Siemens HiPath 3800 Support

[smarties11]

Hi All,

 

We're having some ongoing issues with our HiPath 3800, which is running OpenScape. Our current support provided have tried all sorts of things to fix it (including most recently replacing one of the cards and completely wiping the config and building from scratch), however our issues still persist.

 

The latest issues today are issues with some phones intermittently powering on and off. And some phones appear to be "delay calling" where you'll dial a number and nothing happens. So you put the handset down. A minute or two later, the call is made, so the persons phone you were calling rings and when they answer they can hear you in the background (presumably via the loudspeaker microphone as the handset is still down). The support company downloaded diagnostic data from the system (which took a couple of hours!) and they say they are sending it to Siemens in Germany. They've the rebooted the system, but it didn't come back on. This is where I was asked to help, we were able to get it back online by doing a hard power reset, but it took 2 attempts.

 

I think the support company are probably out of their depth. I was wondering if anyone a) had any ideas what might be causing these strange issues and b) could recommend a company who's engineers are more experience with these systems?

 

Thanks!