Papercut issues.

[Anothername]

Hi All, we are having issues with papercut at the moment running on our Server. For some reason the options such as duplex are greyed out, even though duplex was selected when installing the drivers. Papercut shows that Students can only print 5 pages at a time, yet it was found this does not appear to be working as one student was able to do a print job with 18 pages. We are using the latest print drivers and the printers support duplex. Weekly account balances have also not been resetting properly even though Papercut shows the students should be getting £2.00 per week. It's odd as everything is set up, but not everything is fully working such as with the duplex. Anyone come across this before? Thanks

[ross79]

So, papercut does not really control what you get in the driver, can you post a pic of the greyed out box?

 

As for the filter not applying - are you applying it to just restricted accounts? if so is that user restricted? Did papercut log the job as 18 pages?

 

Can you post a pic of a transaction log for a user that should be getting £2 per week?