Groupcall Xporter fail

[Quatermass]

I'm probably being thicker than a whale omelette here but has anyone ever seen this error and got a fix?

 

[BOOT]

...Looks like the service isn't even running.

[Quatermass]

Both Groupcall services are running...

[Damon]

Have you called Groupcall? Probably worth going direct to them if there's any issues as they're a friendly bunch.

[Quatermass]

Yup, still waiting. Got a call ref rather than an actual tech, unfortunately...

[Damon]

Ah bummer! I've got Xporter in a few hundred schools and I don't recall having to do anything other than restart the service. Do you have anything else running on port 6000?

 

Guide on doing that here:

https://stackoverflow.com/questions/48198/how-can-you-find-out-which-process-is-listening-on-a-port-on-windows

[Quatermass]

Nope, not as far as I can see

[Damon]

I can't recall the exact mechanics of Xporter but it might be that this is essentially the client log and there may be a service log within the installation directory. Might be worth searching to see if the service itself is reporting an error.

[robyholmes]

I have the same issue as this and found Sophos had detected the service exe as Malware. We'd just moved to Sophos Online with Sophos X and so far I've not been able to restore it long term (Sophos seems to take over again despite me telling it not too). Do you have Sophos?

[Quatermass]

Top marks sir! Yes, we have Sophos Central and looking back it has indeed helpfully flagged GCX_SvcApp.exe as a PUA. I've just whitelisted and restored it. So far, still getting the error though

[MrMat]

Top marks sir! Yes, we have Sophos Central and looking back it has indeed helpfully flagged GCX_SvcApp.exe as a PUA. I've just whitelisted and restored it. So far, still getting the error though

It needs a reinstall.

 

Sophos kills it completely, it's very annoying!

 

Head to C:\Program Files (x86)\Groupcall\Xporter\XporterUpdate or equivalent and run the GroupcallXporter_Setup.exe

 

That's what I did last time anywho and it got me back up and running

[Quatermass]

SORTED! Brilliant, thanks. As a Defender driver I should have known the answer was in Solihull...

[robyholmes]

I'm still struggling with it. I'm getting a 'access denied' error on the exe when trying to run it. Can you screenshot your exception for me?

[Quatermass]

In our Sophos Central we added GCX_SvcApp.exe as an exclusion here : Server Protection > Policies > server policy name > Settings > Exclusions

 

[robyholmes]

In our Sophos Central we added GCX_SvcApp.exe as an exclusion here : Server Protection > Policies > server policy name > Settings > Exclusions

 

[ATTACH=CONFIG]54858[/ATTACH]

 

Thanks, I've added it and we'll see what happens. In the meantime Sophos are investigating as I can't see its still blocking it but it isn't working either.

[Quatermass]

I did also follow MrMat's suggestion and reinstall Xporter, because even when restored from Sophos it didn't work. That fixed it.

[GREED]

Apologies late to the party here.

 

Graham from Groupcall.

 

Is/are your problems here solved people - if not and you still need our support team, PM me your details and will see about getting someone in touch.

 

Regards

 

Graham

[jonnykewell1]

This happened to us today and caused all sorts of headaches!

[Chuckster]

It needs a reinstall.

 

Sophos kills it completely, it's very annoying!

 

Head to C:\Program Files (x86)\Groupcall\Xporter\XporterUpdate or equivalent and run the GroupcallXporter_Setup.exe

 

That's what I did last time anywho and it got me back up and running

This fixed our problem after spotting the same issue as experienced by @Quatermass