Unifi Tips

[Simcfc73]

Hi,

 

I've just replaced my Ruckus wireless gear with shiny shiny Unifi Pro stuff. Lovely new GUI and the administration is a breeze but I haven't done any tweaking yet so wondered if anyone's got any tips.

 

I've added extra APs but its not used in anger just yet apart from a few guests we have on site who are reporting really bad experience with it which wasn't there with Ruckus... namely disconnects and not reconnecting properly...then all of a sudden it connects on its own... and the simple WPA2 password needs inputted too often.

 

I only had time to do a walk test and the signal is brill all over the areas I want but even in these areas its been reported its not reliable.

 

These are on my dashboard too

 

Excessive packet drops for Access Point and long association time for Access Point

 

Any pointers or shiortcuts would be great.. I'll probably run a RF test tomorrow

[AJWhite1970]

What version of firmware is on your AP’s? 4.21 is the minimum

[Davit2005]

What switches are you using with the APs?

 

To be honest you should not have to tweak much with these, Try plugging an AP directly into the switch and see if it still gets packet drops.

[Arthur]

Excessive packet drops for Access Point and long association time for Access Point

Which APs do you have and are they running the latest firmware? Is the UniFi controller software up-to-date too?

 

There are a lot of posts regarding excessive packet drop on the UniFi forums and Reddit (the 4.0.42.xxxxx firmware seems to be quite buggy).

 

Do you have the "Auto-Optimize Network" feature turn on under Site settings? This can cause issues with 2.4GHz-only devices.

[mdrabble]

What firmware version are you using?

 

There was an issues with the 4.0.42.10433 firmware and dropped packets.

 

Downgrading to 4.0.21 should fix it.

[AJWhite1970]

4.0.54.10625 is now in release candidate that has packet drop tx issues listed in its fixes. Will try it on Tuesday when I’m back in the office

[Simcfc73]

Sorry, I've been away.

 

I just updated yesterday to the latest firmware for the clients and controllers. I've also run the RF analyser again. I did turn off the auto-optimize too.

 

Still getting errors

 

174

Anomalies over 26 devices

 

23:00

High WiFi retries for Client

 

for last 12 hours

23:00

High WiFi retries for Client

for last 17 hours

23:00

High WiFi retries for Client

for last 9 hours

22:00

High TCP latency for Client

22:00

High WiFi retries for Client

[QuaverSager]

@AJWhite1970,

 

How has the testing been going? Are there any significant issues with version 4.0.54.10625 to know about before upgrading?