Senior IT Technician - Southampton - £21,769 – £23,836 - Closes Friday 5th July 2019

[the-umpt]

We are looking to appoint an enthusiastic, hardworking, flexible and conscientious person to join our IT Services team. This is a wide and varied role, supporting the IT Service Manager with the provision of IT systems to support learning across the school.

 

More info > https://www.bitterneparkschool.org.uk/our-school/job-vacancies/senior-it-technician

 

Contact ITSM directly > [email protected]

 

As Senior IT Technician you will be the first point of contact for IT Support incident escalation and problem management within the school. You will have a good technical working knowledge of network and IT systems.

 

• To ensure that all hardware and software is properly maintained and fit for purpose, including servers, networks and all peripheral equipment;
  

• To carry out regular monitoring and auditing of IT equipment, ensuring that all software is up to date and advising senior management of any breaches of security or other issues;
  

• To provide front-line technical support to all staff and pupils as required, including assistance with passwords, network and internet access, email accounts etc;
  

• To ensure incident workload is monitored and delegated appropriately;
  

• To maintain a log of hardware and software problems detected, to resolve problems within the competence/ability level of the post holder, and to arrange for technical support through the appropriate ‘Helpdesk’ where problems cannot be resolved on site;
  

• To acquire a working knowledge of the programs used across all year groups in order to provide assistance, training, set up systems and assist the teaching staff with demonstrating applications/packages as required. This may involve working with groups of students on specific IT tasks;
  

• To maintain an up to date inventory of IT hardware, software and licences and warranties, and to ensure that all software used is in line with licence agreements and that contracts and agreements are updated as necessary;
  

• To develop the knowledge of the IT Technician;
  

• To regularly document common tasks and processes and assist in the production of ‘how to guides’;
  

• To ensure that resources and equipment are in good repair and maintained to current Health & Safety standards and to liaise with external suppliers and maintenance providers as necessary;
  

• To track and respond appropriately to alerts generated by the systems within the school;
  

• To undertake other duties to support the range of work undertaken within the department and to support IT across the curriculum.
  

Any questions give me a shout!

Purpose of the job
· To assist the IT Services Manager (ITSM) with the provision of IT systems to support learning across the school
· To be the first point of contact for IT Support incident escalation and problem management within the school
· Work with and support staff and students with IT across the school
[h=2]Key Accountabilities[/h]