SIMS Freezing - Pastoral Edit

[JScott]

Hello all,

 

We are having issues when our admin assistant is editing the pastoral system for next year. When we remove a tutor group and click save, SIMS locks up for a good 5 - 10 minutes and prevents users from logging into SIMS while the process is running.

The process does complete and SIMS returns to normal. Until we remove another form/tutor group and click save, then we get another freeze.

 

Any ideas anyone, all help appreciated.

 

SIMS Server has 2GB RAM, SQL 2012, 2012 R2 VMware 1x CPU with 8 Processors allocated.

 

Thanks

Jim

[jezi55]

Hi Jim, it could be ram related 2GB seems very low for SIMs. "8gb recommended for optimum performance in Secondary schools, sites using InTouch and advanced usage of the SIMS Home Page", we have a lot of freezing issues here that we are currently trying to iron out.

[pete]

Yeah, unless you dropped a 1 (12GB), you don't have enough RAM.

 

What does performance monitor on the server show when the admin assistant clicks "save"?

[JScott]

Sorry typo, should have been 20GB RAM. The server has 20GB. When I do task manager on the server the CPU is 1-10% and RAM is about 13GB used.

 

Thanks for your comments...