Clevertouch Plus Factory Reset

[Hulbert99]

Hi all,

 

Does anyone know how to factory reset a Clevertouch Plus? I can;t see anything obvious in any menus?

 

Thanks

[Hulbert99]

FYI

 

There is no option to reset your screen to factory default through the menu, but you can achieve the same by flashing the firmware on the screen using:

 

http://7q5cbk.com5.z0.glb.clouddn.com/tv/sahara-K65-20160825_1544.zip

 

Instructions: https://support.clevertouch.com/TicketAttachments/Upgrading%20Clevertouch%206369%20main%20board330.pdf

[Clevertouch_Rob]

let me know if you need more assistance, but you seem to have it covered. one thing i would say is to anyone thinking of using the above firmware - please check in with our support desk to make sure its applicable to your specific model.

[Dreeeke]

Hi all. If I follow the mentioned procedure, will it also swipe the useraccounts? We have the 86" model with Androidmodule and somebody has created an account with administrator privileges. I don't have the code to enter this account, so I was thinking to factory reset the screen. But will this also remove the accounts?

[Cazale]

There is a way to do it. You press a combination of keys on the remote and it brings up a service menu where (among other things) you can reset it.

 

I'm not sure of the wisdom of posting instructions on a public forum (and I guess @Clevertouch_Rob would have replied with the answer if they wanted it in the public domain), so I won't post the combination.

 

It was Clevertouch support who told me how to do it after we had issues with touch being locked out on a screen, so maybe open a ticket?

[Cazale]

Hi all. If I follow the mentioned procedure, will it also swipe the useraccounts? We have the 86" model with Androidmodule and somebody has created an account with administrator privileges. I don't have the code to enter this account, so I was thinking to factory reset the screen. But will this also remove the accounts?

I PM'd you. Let me know if it works.

[Dreeeke]

Thanks for the help but i can't find a way to reset the board to factory. I have the possibility to reset the screen but that doesn't change anything to the users that are created on the Androidmodule. This screen was our first Clevertouch and we made some mistakes when we preformed the setup. And now I want to go back to factorysettings so I can setup it again from 0. So everything must be removed and start all over again. And that's something I can't find with your method, but thanks anyway.

[Clevertouch_Rob]

Hi! there is a factory reset in the module.

 

Settings > Backup and Reset > Factory Data Reset.

[Dreeeke]

Tx Rob, gonna search for that and apply it.

[Dreeeke]

Hi Rob, the problem I have is: there's an administratoraccount in the Android and it's protected with a unknown password. So if I can reset the Android to factory, all the users, included the admin, would be removed and I could start all over again. My question: is the a possibility to reset the Android settings? Maybe a combination of pushing keys, like on an Android phone?