Smart Notebook 11.4 (mac) not rendering page content after restore from backup

[bedelman0731]

I had been running Smart Notebook 11.4 under macOS 10.9.4 (Mavericks) and it was working fine. For other reasons, it was necessary for me to perform a full backup and restore of the computer. After I did this, everything looks to be correct and Smart Notebook launches as it should -- but the notebook content isn't showing in the main content area. The Thumbnails to the left all show as they should, but the larger view of the page to the right is blank.

 

If I go to draw a line or shape to the page, it seems to trigger some sort of refresh and the page suddenly appears. However should I navigate to a different page and back, the page is blank again.

 

I tried an uninstall followed by a fresh install as well as performing fresh installs to older versions of macOS (10.6, 10.7, and 10.8). In each case, the behavior is the same.

 

Below are two screen grabs that will help demonstrate.

 

I believe there must be a simple solution to this -- and that it's happened to others in the past since a fresh install shows the same symptoms.

 

- Bob

 

Initial view (thumbnail images showing on left -- but content area to right is blank)

 

After I draw a line to the page in the content area

[TomPearceGeek]

Might be worth running Disk Utility's 'First Aid' just to make sure the permissions are all still set correctly.

https://support.apple.com/en-gb/guide/disk-utility/repair-a-disk-dskutl1040/mac

 

There is a chance that clearing the user's Smart 'Application Support' folder out from their library, but I don't know if this might cause other issues. Might be worth a try and then re-running the PKG file incase it adds anything into the user's folder.

[bedelman0731]

Thank you for the suggestions. I tried each to no avail.

 

I feel it must be something really basic (in a way) since I'm seeing the same behavior with the restored backup as well as fresh installs.

 

- Bob

[bedelman0731]

It looks like turning off the "Use hardware acceleration" checkbox on the preference page did the job. This is only on the fresh installs -- I will try out on my restored backup when I reach home later.