Digital & O365 Service Manager - UCL, London - £43,884 - £51,769 - Closes 22/4/19

[sumanjit]

Information Services Division

London

Digital & O365 Service Manager

Full Time

The appointment will be on UCL Grade 8. The salary range will be £43,884 - £51,769 per annum, inclusive of London Allowance.

 

An exciting opportunity to join the IT team supporting the Arts, Humanities, Social Science and Laws faculties at UCL. In this newly designed role, the post holder will play a lead role in developing digital employee experiences and solutions that support employee collaboration using the latest digital technologies and O365 suite.

The role requires a highly capable technology professional and effective communicator who can bring extensive expertise in delivering leading-edge digital experiences. The role includes ‘championing’ and supporting adoption of existing IT services and help support our staff and students to make the most of the digital tools available to them.

In addition, the post holder will line and task manage team members and carry out service management tasks across the IT for SLASH team.

Responsibilities include:

Working with different customer groups understanding their ways of working and processes in order to be able to best advice and develop digital tools using the O365 suite to simplify and provide a rich digital experience.

 

The post holder will carry out project facilitation and management in addition to delivering workshops and presenting information sharing sessions on key business tools and applications.

Initiating and taking a lead in customer service initiatives to improve the delivery of service to our customer groups.

Building and embedding a high-performance team culture.

Line and task management responsibilities for some of the individuals within the IT for SLASH team.

We are looking for an individual who has in-depth Microsoft Office 365 and SharePoint development skills and experience.

In addition to these technical skills, the post holder should possess outstanding presentation and customer service skills. The ideal candidate will have a thirst for keeping up with developments in technology. In addition to these skills and experiences, they should possess line and task management experience.

The position is at a UCL grade 8 but we will consider those with excellent technical skills with Microsoft Office 365 [sharePoint development] and outstanding presentation and customer service skills but without suitable line and task management experience at a grade 7 (Salary £35,328 to £42,701 per annum).

 

For further details about the vacancy and how to apply online please go to https://www.ucl.ac.uk/human-resources/working-ucl/jobs-ucl and search on Reference Number 1794844

Candidates should pay attention to the “Statement in Support of Your Application” section of the application process. Please ensure you provide examples of how you meet the Essential criteria in the Person Specification section of the Job Description. If you have any queries regarding the vacancy or application process, please contact the ISD Staffing Team at [email protected] .

 

Closing Date: 22 April 2019

Latest time for the submission of applications: 23:59.

Interview Date: TBC

 

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

To apply click here https://atsv7.wcn.co.uk/search_engine/jobs.cgi?owner=5041178&ownertype=fair&jcode=1794844

 

**APPROVED**

Edited March 28, 2019 by elsiegee40