InTouch issue with schools not on Spring upgrade

[bfelton]

Quick warning for other schools, if you haven't upgraded to the Spring release yet and you use InTouch you might find you are getting an error when trying to deal with unexplained absences in InTouch. In fixing this issue for the Spring upgrade Capita have broken it for the previous version, you will need to run the upgrade to resolve the issue.

[David44]

Have you had confirmation from Capita that they are aware of this issue and they are not going to fix it? I have raised a call with Capita this morning and had no response yet.

[bfelton]

I called them, their fix was to run the Spring upgrade.

[round2it]

Thanks for that this has saved me a load of time

[krtek]

As of 15:03 Capita are working on a resolution

 

there may be a patch made available for schools not willing or able to apply Spring

 

but nothing yet

 

Dave

[bfelton]

At this point I don't think we are willing to risk another day without InTouch so we are applying the upgrade tonight.. fingers crossed!

[saggu]

Quick warning for other schools, if you haven't upgraded to the Spring release yet and you use InTouch you might find you are getting an error when trying to deal with unexplained absences in InTouch. In fixing this issue for the Spring upgrade Capita have broken it for the previous version, you will need to run the upgrade to resolve the issue.

 

We had the same issue. Logged the fault with Capita and then confirmed that they are aware of this issue and working to find a solution. That was 1st thing in the morning. But had not received any solution till end of the day.

[round2it]

Install spring update and all seems OK.

[ModeratelyGruntled]

There seems to have been an update to SSM overnight which has sorted some people's issues (those still on Autumn release) over on MyAccount.

 

However we are getting a 503 error in Intouch - Service Setup on client machines. From the SIMS server itself it's fine.

Assuming this is a config error but where? I've got no firewalls or anything in the way, this issue appeared out of the blue yesterday morning. Ticket open with capita but they haven't responded yet and I need to get it sorted asap.

Edited March 28, 2019 by ModeratelyGruntled

[saggu]

There seems to have been an update to SSM overnight which has sorted some people's issues (those still on Autumn release) over on MyAccount.

 

However we are getting a 503 error in Intouch - Service Setup on client machines. From the SIMS server itself it's fine.

Assuming this is a config error but where? I've got no firewalls or anything in the way, this issue appeared out of the blue yesterday morning. Ticket open with capita but they haven't responded yet and I need to get it sorted asap.

 

There was a patch released by Capita and SSM updated overnight. Ours are working fine.