Random Green Screen with Black Text & ASCII Characters Issue

[MYK-IT]

Experiencing a "green screen of death" type display, as attachment shows:

 

 

Unable to use the computer, although it is still on the network and AB Tutor Control can still view the display etc.

 

(We have had it before, although I can't remember if we solved it by un/installing AB Tutor Control - may had just been coincidental)

 

Thanks,

[bald_pig]

That's not just a customised AB Tutor lock screen is it? Try just unlocking it on AB Tutor.

[lukeacourt2]

Try a rebuild of the machine it might be the software not a hardware issue

[bald_pig]

Try a rebuild of the machine it might be the software not a hardware issue

 

I'd like to think that the issue has been resolved in the 2 months since OP posted it...

[lukeacourt2]

Same here. But their is a program which mucks everything up in life.

[MYK-IT]

I'd like to think that the issue has been resolved in the 2 months since OP posted it...

 

Yes, we did resolve this issue!

 

Just in case anyone else ever has the same problem, it was related to the mirror display driver that is installed part of AB Tutor - we uninstalled, and reinstalled.

 

NOTE:

The mirror display driver has to be removed in Windows Safe Mode; and we had to use Microsoft's utility (https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed) to allow this.