Anyone an Avaya Expert?

[bigal06]

Hi,

 

I need to set our out of hours greeting back to system default (on a hunt group) as it has been set incorrectly. I don't want to rerecord over it (which I can) I just want to set it back to system default.

 

I have checked documentation but all it says is "If you change from the system greeting to a personalized one, you cannot return to the system greeting without the aid of your system administrator."

 

I have full access to the IP Office (V11) and VoiceMail Pro but cannot establish how to achieve this. I have tried right click -> Clear Mailbox in Voicemail Pro and this did indeed reset everything including the standard greeting but the out of hours remains the same.

 

Anyone with any information on this would be greatly appreciated.

 

Many thanks,

[howartp]

The greetings are stored in c:\program files (x86)\Avaya\IP Office\Voicemail Pro\VM\Greetings (Windows version of VMPro) or /opt/vmpro/Greetings (Linux version).

 

Can you delete the .wav for whichever huntgroup mailbox it is?

[bigal06]

The greetings are stored in c:\program files (x86)\Avaya\IP Office\Voicemail Pro\VM\Greetings (Windows version of VMPro) or /opt/vmpro/Greetings (Linux version).

 

Can you delete the .wav for whichever huntgroup mailbox it is?

 

Thanks. That's a fab answer - many thanks. I'll just need to see if I can get on the LINUX box to access that folder. I'm not sure I have the username/password for console/ssh access but I'll give it a go.