Jawloms Posted January 3, 2019 Posted January 3, 2019 (edited) Hi all, My emails happily send and receive with everybody in the world, apart from the very few occassional people where my traffic needs to go through spamrl.com. They keep blocking me, and apparently they directly won't unblock me. What I have to do is get in touch with the intended recipient of the email and get them to allow me to send to them. I have filled in the form to be unblocked for a week, which works, but I can't keep doing this, and it's just this one company that keeps blocking me. Anyone else had to deal with them or had similar? As far as I'm aware I don't have any nasty traffic coming out of my connection! Thank you Stuart P.S. Onsite Exchange Server Edited January 3, 2019 by Jawloms
NokiX Posted January 7, 2019 Posted January 7, 2019 I've dealt with that list before, since I work in the hosting industry now it's quite common we see users who hit this listing provider. Unfortunately you really don't have much power as the sender I'm afraid, this type of list relies heavily on the end user actually managing their filtering so if they don't actively report you as a good sender you will keep hitting the spamrl blocks when sending to users who use that specific blacklist. We had this with one of our servers last year and ended up having to contact the end user for one of our customers to request they action the release and train functionality with their filtering which did fix the problem. There are a few places to check your IP reputation however such as https://www.senderscore.org/ and https://www.talosintelligence.com/reputation_center/lookup?search=plus.ly&action:Search=Search both of which will at least tell you if your outbound IP is showing any signs of issues, I doubt it will be if it's just the one list you're having issues with. We tend to see similar problems with our own filtering since we also rely upon our users training the filter so contacting the users via other means to inform them of the issue and to contact their provider about the issue is the only way around the block. 1
pete Posted January 7, 2019 Posted January 7, 2019 You've configured SPF and DMARC on your domain(s)? 1
NokiX Posted January 7, 2019 Posted January 7, 2019 You've configured SPF and DMARC on your domain(s)? Good point, https://www.mail-tester.com/ forgot to mention this, that's a good test to see if the sender configuration is setup as expected. 1
Jawloms Posted February 4, 2019 Author Posted February 4, 2019 I've got the SPF record setup now as that's the external IP, the DKIM is pretty straight forward to do too, but the DMARC requires an address. Our emails are all @DebEnhamhigh......, but the email server presents itself as mail.debenhamhighschool.suffolk....... Which do I put in the record please? Stuart
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