Office 365 Cloud user to AD User

[newpersn]

I have a user setup on Office 365 (cloud) and need to create it on prems. (local AD) (this site uses Office 365 for exchange)

 

I have created the user onsite and matched the login name and email address.

 

I'm now getting errors from DirSync

 

[table=width: 500]

[tr]

[td]Identity[/td]

[td][email protected][/td]

[/tr]

[tr]

[td]Error Description[/td]

[td]This object has been updated in your Azure Active Directory, but with some modified properties, because the following attributes are associated with another object [ProxyAddresses SMTP:[email protected];]. Please refer to https://aka.ms/duplicateattributeresiliency for steps on how to resolve this issue.[/td]

[/tr]

[tr]

[td]sourceAnchor[/td]

[td]PY/P6MEd80qa2ZUc51U4Og==[/td]

[/tr]

[/table]

 

What am i missing? I've done this before without problem (this was a while ago)

[HereIGoAgain2601]

Hi, we have this problem occasionally and have to do a hard match as described here https://www.itpromentor.com/soft-vs-hard-match/

[Michael]

It's because there's an e-mail address conflict.

[newpersn]

It's because there's an e-mail address conflict.

 

It’s the same account.... I want to merge them.

[Michael]

I think the only time I've seen similar issues, is if the user has O365 roles applied to them. You need to remove the roles and re-apply them thereafter.

[newpersn]

 

More information....

[chaplic]

Just having the accounts look about the same will not cause it join up, the 'source anchor' is the 'primary key' and you'll see they are different. Follow the advise for hard matching that JThornton linked up.

 

Additionally I see you have changed the UPN, after doing the above bear in mind the below guidance if you continue to get the upn changed error

 

https://support.microsoft.com/en-us/help/2669550/changes-aren-t-synced-by-the-azure-active-directory-sync-tool-after-yo

[newpersn]

Relooking at this at somepoint.

 

Is it worth creating a support ticket with microsoft to see if they can help me? Everytime i tired to solve this i'm getting some sync errors.

[Tefters]

Relooking at this at somepoint.

 

Is it worth creating a support ticket with microsoft to see if they can help me? Everytime i tired to solve this i'm getting some sync errors.

 

Follow the link given above, it fixes the issue.